Shipping Policy — Merlin Cycle

At Merlin Cycle, we want your shopping experience to be smooth and enjoyable. Please take a moment to review our shipping policy to understand how we handle orders, shipping, and related matters.

  1. Processing Time:
    Orders are typically processed and shipped within 1-2 business days from the date of purchase. During peak seasons or special promotions, processing times may be slightly extended.

  2. Shipping Methods:
    We offer the following shipping option:

  • Standard Shipping: Estimated delivery within 3-4 business days.

  • Order Cut-off Time: 7:00 PM (GMT+1) British Summer Time (London).

  1. Shipping Rates:
    We’re pleased to offer free shipping on all orders shipped to addresses within the United Kingdom. Shipping costs for other shipping methods, destinations, and order weights will be calculated during checkout. You can view the exact shipping fee before making payment.

  2. Order Tracking:
    Once your order is shipped, you will receive a shipping confirmation email with tracking information. This allows you to monitor your package’s status and estimated delivery date.

  3. Address Accuracy:
    Please ensure your shipping address is accurate and complete. Merlin Cycle is not responsible for delayed or lost shipments caused by incorrect or incomplete addresses provided by the customer. Any additional shipping costs due to address errors will be the customer’s responsibility.

  4. Order Modifications and Cancellations:
    If you need to modify or cancel your order, please contact our customer support team within 24 hours of placing the order. We will do our best to assist you.

  5. Lost or Damaged Packages:
    If your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the carrier to resolve the issue and ensure a satisfactory outcome.

  6. Returns and Exchanges:
    For detailed information on returns, exchanges, and refunds, please refer to our separate Return Policy page.

  7. Contact Us:
    If you have any questions or need assistance related to your order or shipping, please contact our customer support team at support@merlincycle.com. We’re here to help!